Privacy

This policy explains what Mezzanine Floors Gold Coastdoes with the details you send through this website. In this policy, “we” and “us” means Mezzanine Floors Gold Coast. Mezzanine floors are built and installed by Faulkner Build Co., QBCC Licence No. 15535467.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988.

Last updated 29 September 2026

What We Collect

When you send the enquiry form, we collect your name, phone number and email, your suburb, your building size and what you tell us about the building and the floor. We also record when you sent it and how long the form took to fill in, which helps us spot spam. We do not ask for anything else and we do not buy lists.

Details Our Website Host Records

Like most websites, our host keeps logs of visits, such as your IP address, browser type and the pages you open. These logs keep the site running and secure, and we do not use them to work out who you are.

How We Use It

We use your details to answer your enquiry and pass it to Faulkner Build Co., who measures the building and quotes your floor. We keep a record of each enquiry so none goes missing if an email fails.

You do not have to give us your details, but without your name, phone number and email we cannot reply to you.

We do not sell your details, and we do not add you to a mailing list.

Who We Share It With

Your enquiry goes to Faulkner Build Co., who measures, quotes, builds and installs the floor. They use your details to contact you about your job.

We also use service providers to run the website, count visits, store enquiries and deliver them to us by email and to the system we use to manage enquiries. They handle your details only to provide that service. Some of them store data on servers outside Australia, including in the United States.

We may also share information where the law requires it.

Cookies

We use Google Analytics to see how people use the site, such as which pages they visit. It sets cookies and reports visits as totals, not by name. You can block or delete cookies in your browser settings.

How We Keep It Safe

Enquiries are sent over an encrypted connection and stored with providers who protect them against loss and misuse. We keep each enquiry for as long as it is needed to follow up your job and meet record keeping obligations, and we delete our copy if you ask us to. Faulkner Build Co. may also keep its own record of your job.

If your details are ever involved in a data breach that is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner.

Seeing Or Correcting Your Details

You can ask to see the details we hold about you, ask us to correct them, or ask us to delete them. Email info@mezzaninefloorsgoldcoast.com.au and we will reply within 30 days.

Complaints

If you are unhappy with how we have handled your details, email info@mezzaninefloorsgoldcoast.com.au and we will look into it. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes To This Policy

If we change how we handle your details, we will update this policy and the date at the top.